FAQ
1. What are the advantages of purchasing a website template?
The major advantage is price. You get a high quality design template for just a few hundered dollars. You don't have to hire a web designer or web design studio.
Second advantage is time. It will usually take 4-6 months for a web design company to produce a web page of such quality. When you purchase a template from us, you get the framework, design, and color you want instantly.
Modifying a template will take a couple of days to weeks, not 4-6 months. We can help you or you can try doing it on your own.
2. What do I receive when I order a template?
After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and any advanced clipart library(s).
You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included along with the Photoshop file(s). In most templates, HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft FrontPage.
4. What am I allowed and not allowed to do with the templates?
You may:
- Build a single website using the template in any way you like.
You may not:
- Resell or redistribute templates (like we do).
- Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are the property of content-providing companies and individuals.
- Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can still buy the template you have purchased.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.
6. Is it reasonable to make a unique purchase of a template that was already purchased before?
Yes because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 web pages online now according to statistics on www.google.com. The template will most likely be customized for the individuals that purchased the template, making the template unique to their site.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges.
8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check. Is that possible?
Sorry we do not accept checks at this time over the web.
10. Is there any return policy?
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions as to our discression with this rule: when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is 24 hours after the delivery date.
11. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact our billing department.
12. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department and they will reactivate your link.
13. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold for exclusive price. Look for similar templates in our collection!
14. Can I modify a template to suit my particular website?
Sure! If you need help with it, please let us know.
15. Are your templates Microsoft FrontPage compatible?
Most of the templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft FrontPage. Please check the 'sources available' field in the template preview window.
16. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website. www.adobe.com
17. What software do you recommend for making HTML?
We think that Dreamweaver is the best.
18. How can I modify the flash portion of the template?
You need to use Macromedia Flash to edit animated parts (Flash files) of the template. Please visit the site of the developer: www.macromedia.com/software/.
For your convenience we have divided our Flash web templates into groups according to their versions. The following tips will assist you in choosing software for editing and working with our Flash site templates.
Flash Site – compatible with all versions of Flash software.
Flash Site (flash mx only) – is only compatible with Flash MX.
Flash Site MX2004 – compatible with Flash MX2004 and later.
Flash Site 8 – compatible with Flash 8 and later.
Flash Site MX2004 Only – is only compatible with Flash MX2004.
19. When I try to open the flash .fla file, I get an error Unexpected file format.
This means that the .fla file is incompatible with your Flash version. You will need to install Flash MX to edit this file.
20. Can I edit a flash template in Swish?
Yes, if the template is a Swish template. If it is a Flash template, it will need to be edited with Macromedia Flash MX.
21. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
22. What is the best place to find photos/images for modification of my template?
We recommend you to purchase images from:
www.gettyimages.com
www.istockphoto.com
23. I was wondering if you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts with contractually obliged designers.
24. Is it possible to use your templates to develop websites for my customers?
Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with ordinary or exclusive license you're entitled to create only one project (one domain name).
25. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
Yes, of course.